Terms of Service (TOS)
Last updated: 2024-12-06
This agreement, drafted in English, is the sole binding Terms of Service (TOS) agreement between Sinaptrix and you. Versions in other languages may be published solely for ease of understanding, but only for this purpose. In the event of any discrepancy between this agreement and any translation that is published or distributed, the terms of this agreement shall prevail. It is recommended that you review the original terms in this agreement. Sinaptrix will make efforts but does not guarantee that translations in other languages will remain up to date with any changes made to this agreement.
By accessing Sinaptrix Services (hereinafter, “Services”), you agree to abide by these Terms of Service (hereinafter, “TOS”) and all supplemental policies. Sinaptrix Services include the online applications accessible via the following platforms:
Case and service management system – Focus
Wiki space for training and documentation for commercial representatives, agents, and providers.
Account registration and protection
- Registration information: To create an account with Sinaptrix Services, you agree to provide accurate, complete, and current information. Providing false or inaccurate data may result in the suspension or termination of your account and potential liability for damages to Sinaptrix, its affiliates, directors, and shareholders. If you are accessing the Services with an account generated based on inaccurate or outdated information, you must immediately cease access, close any open session, and contact Sinaptrix to remedy the issue.
- Account security: You are responsible for maintaining the security of your login credentials for the Services. Sinaptrix may impose and modify secure password policies and require best practices in cybersecurity to protect your account. Any unauthorized access, compromised credentials, or misuse of your account must be promptly reported to Sinaptrix.
- Account liability: You are responsible for all activities conducted under your account and any damages resulting from improper use. You may not share your access credentials with third parties, whether within your organization or external, and you will be personally and directly responsible for any actions taken by such third parties in your name.
Usage restrictions
- Prohibition of reverse engineering: You may not, by yourself or through third parties, reverse engineer, decompile, disassemble, or attempt to extract the source code, algorithms, or structure of the Services or any other Sinaptrix technological property. You may not access, use, or copy any code (whether front-end or back-end), libraries, data structures, diagrams, business logic, or general documentation associated with the Services. Any attempts to access these technologies or materials through brute force, social engineering, injection techniques, code repository attacks, vulnerability scanning, exploitation of vulnerabilities in proprietary or third-party code, man-in-the-middle attacks, error handling vulnerabilities, XSS, etc., will be considered a breach of this agreement and may lead to account cancellation, termination of contracts between the user or their organization and Sinaptrix, liability for damages caused to Sinaptrix, its shareholders, directors, affiliates, and clients, and potential criminal complaints.
- Prohibition on copying internal processes and materials: You are prohibited from reproducing, distributing, or using Sinaptrix or third-party processes, techniques, materials, and content accessed through the Services for personal, commercial, or third-party purposes without prior written authorization from Sinaptrix.
Accuracy and responsibility of provided information
- Accuracy of entered data: When using the Services, users commit to entering accurate, truthful, and complete information. Users are solely responsible for any damages arising from the use of false, incorrect, incomplete, or unverified data, and such damages may be claimed by Sinaptrix, its clients, directors, shareholders, and affiliates.
- Liability for damages: Users shall indemnify and hold Sinaptrix, its affiliates, directors, and shareholders harmless from any direct or indirect damages resulting from using the Services in violation of these TOS. If you access and use the Services on behalf of an organization to which you belong, liability for damages from such usage will also extend to your organization.
Protection of intellectual property
- Intellectual property rights: Sinaptrix Services, including all content, designs, logos, trade names, trademarks, and any other material protected by intellectual property rights, are the property of Sinaptrix and are protected by intellectual property laws. Unauthorized reproduction, distribution, modification, or exploitation is strictly prohibited without prior written consent from Sinaptrix.
- You may be accessing this section of Sinaptrix Services through a third-party domain, controlled by third parties and owned by third parties, using Sinaptrix Services under a white-label modality or integrating them into the identity of another organization. This in no way affects the intellectual property rights of Sinaptrix as described in this agreement. Under no circumstances shall the ownership of the domain or subdomain pointing to this site be considered, by itself, as granting any intellectual property rights over Sinaptrix’s intellectual property. In this case, Sinaptrix is not responsible for any violations of third-party intellectual property rights that may result from the use of the domain pointing to these Sinaptrix Services.
Personal data protection and confidentiality
- Third-party data protection: Sinaptrix and its users commit to complying with applicable regulations on personal data protection. Any personal data of third parties accessed or uploaded to the Services must be treated with strict confidentiality and used exclusively for the specific purposes authorized by the data owner.
- User data protection: Personal information of users will be processed in accordance with our Privacy Policy . By using the Services, you consent to the processing of your personal data for service provision and related purposes according to the Privacy Policy.
Limitation of liability
- Limitation of liability: Sinaptrix is not responsible for any improper or unlawful use of the Services by users or for the inaccuracy or veracity of the data entered. To the extent permitted by applicable law, Sinaptrix shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Services.
Modifications to the Terms of Service
- TOS updates: Sinaptrix reserves the right to modify these TOS at any time. Users will be notified of any substantial changes via email and a notice upon their next login to the Services platform. Continued use of the Services implies acceptance of the updated TOS.
Governing law and jurisdiction
- Governing law: This Privacy Policy is governed by the laws of the State of Florida, United States. Any dispute related to these terms shall be subject to the jurisdiction of the competent courts in the State of Florida, USA.